Shipping & Returns
Shipping
Carriers: Weiss Brothers proudly partners with UPS (in the US) and the US Postal Service (internationally) to provide global shipping options with service flexibility. When you place an order, your shipping choices will appear in the shopping cart. Shipping rates are calculated using the actual weight and dimensions of the shipping box. Your Weiss Brothers models are always double boxed to ensure safe delivery.
Prefer USPS in the US? No problem. Just choose UPS shipping and add an order note to “Please ship USPS”.
Deadlines: In most cases, in-stock items will ship the same day if an order is received before 12:00 pm CST. Weiss Brothers ships on weekdays.
Shipping estimates: Shipping estimates are available in the shopping cart. Simply add your desired item(s) to the cart and select the Estimate Shipping feature.
PO Boxes: UPS will only deliver to a valid street address and will not deliver to a Post Office box. If delivery to a PO box is required, select UPS and add an order note to “Ship via USPS”.
Tracking: You can track your order using the link provided in the shipping confirmation email. Tracking typically updates after 6:00 pm CST on the day of shipment.
International customers: Shipping charges cover delivery to your door. Your country may collect duties or taxes during customs processing. A customs or shipping agent will contact you to process these fees.
Canada/Mexico customers: If you choose UPS Ground or Standard, UPS brokerage fees will apply in addition to duties and taxes. To avoid these fees, select a higher level of service.
Returns Policy
In the case of shipping damage or a defective item, we offer a no-hassle return policy. Please contact us within 7 days if your shipping box shows evidence of damage. Photos will be required to process a claim with the carrier. If your replica is missing a part or a part has come loose during shipping, we may be able to provide a replacement part.
If you change your mind and wish to return your model for a refund, we can issue a full refund if the product is unopened. Due to the collectible nature of Weiss Brothers products, opened items cannot be sold as new to another customer.
Refunds are typically processed within four weeks of giving your return to the shipping carrier. This includes transit time (5–10 business days), return processing (3–5 business days), and bank processing time (5–10 business days). In many cases, refunds are completed sooner.
If you need to return an item, please contact us with your order number and details about the product you wish to return. We will respond quickly with return instructions.
